Refund policy

You can return or exchange products within 7 days of delivery. The product must be sealed and in its original packaging. For hygiene reasons, opened food products cannot be returned.

How to return a product: contact us at service@fanshopp.co with your order number and we will send you the return instructions. Return shipping costs are paid by the customer, unless the product arrived damaged, defective or is not what you ordered.

Damaged or incorrect products: please contact us within 7 days of delivery, with a photo of the product and the packaging. We will send a replacement or refund the full amount, including shipping.

Refunds: once we have received and checked your return, we will refund the amount to the original payment method within 14 days.