Need help with an order? Write to us. We reply as soon as possible.
To make it faster, include your order number and tell us what happened in the message field — the clearer it is, the quicker we can fix it.
The answer may already be here:
- Where is my order? The tracking number is emailed as soon as the parcel leaves us. Check your spam folder too.
-
How long does it take? We ship with Swiss Post. Delivery usually takes 1–3 working days after dispatch.
- Will I pay customs? No. We ship within Switzerland only, so there are no customs duties or additional fees.
- I want to exchange or return. You have 7 days from delivery — the product must be sealed and in its original packaging. Write to us with your order number.
- Are the products official? Yes. Everything is licensed by the club and made by approved partners.
Are you a club or a company looking to licence products? This channel is for fans. For partnerships and licensing, please contact Athletes Beans.