[TO CONFIRM before publishing] Dispatch origin, cut-off time and transit ranges on this page assume fulfilment from Switzerland. Confirm with operations and replace the bracketed figures.
We ship across Switzerland and to the European Union. [destinations TO CONFIRM] Shipping is calculated at checkout from your postcode.
Dispatch time
Orders paid before 2 pm CET [TO CONFIRM] are dispatched the same working day. After that, the next working day.
Orders placed at the weekend or on a public holiday go out on the next working day.
Delivery time
Switzerland: usually 1–3 working days. European Union: usually 3–7 working days, depending on the country. [transit times TO CONFIRM — depend on dispatch origin]
The delivery time shown at checkout comes from the carrier and starts from dispatch, not from the moment you order.
Customs and import duty
Deliveries within Switzerland carry no additional charge. [TO CONFIRM — only true if the parcel ships from within Switzerland]
For deliveries to the European Union, import VAT and any customs handling fee may be charged on arrival and are payable by the recipient. The amount depends on your country and is set by its customs authority, not by us. If that matters to your order, ask us first — we would rather tell you upfront than surprise you at the door.
Tracking your order
As soon as the parcel leaves us, you get an email with the tracking number. Keep that email — it's how you follow the delivery.
If the tracking doesn't move for more than three working days, write to us with your order number.
How we pack
Coffee ships in sealed, moisture-protected packaging. Wine, where available, ships in a protective insert carton made for bottles.
If a parcel arrives visibly damaged, you may refuse it on the spot. That speeds up the replacement — and the cost is entirely ours.
Wrong address or nobody home
Please check the address before you confirm. A parcel returned because of a wrong address, or because nobody was there, can be sent again — but with a new shipping charge.
Address changes are only possible up to dispatch.
Shipping elsewhere
Outside Switzerland and the EU, write to us — we look at each request individually.
A question about your order? Write to us.